FAQ
Do You Ship To My Country?
We do! We offer Worldwide Shipping for all of our products. However, there might be exceptional cases that we won't be able to provide some of our products to certain places.
Where Do You Ship From?
Treeofcolor.com works with manufacturers, artists, and wholesalers across the world to source you crystals of the highest quality.Therefore, your orders are being shipped to you from different places in the world, depends on the manufacturer.
How Long Will My Order Take To Arrive?
Please read our Shipping Policy. Most of the times our product will arrive a lot faster but we want you to be aware that sometimes delays are out of our control.
Will You Notify Me When My Order Is Shipped Out?
Yes, You will get a confirmation email\SMS after you have placed your order, and another when your order is shipped out. If you do not get any emails\SMS, please make sure that the email address\Phone number you entered is correct.
In rare cases you might also consider checking your spam mail box.
Will I Be Able To Track My Order?
Yes, all of our parcels get a tracking number which you can track anytime at here with the tracking number provided to you after purchase.
Which Payment Options Do You Accept?
As for now, we accept payments using Paypal. If you don't have a Paypal account, It's OK You can checkout through Paypal with a Credit or Debit card only, without having to create an account.
What Should I Do If I've Received Damaged Items?
If a product is damaged upon delivery, please contact us as soon as possible to resolve the problem. Please do not return damaged products without an approval from our staff. You can read more about our Returns Policy here.
Package Not Received
If the package gets lost in transit, please notify us and we will re-ship another one. Please allow a couple of days for the products to be re-processed by our team before you receive a new tracking number.
If the package was marked as delivered as per tracking information, please call your local post service to verify as to why it was marked delivered yet you do not have it. You can also try to reach out to your neighbors and ask if they have seen the package as well :)