FAQ

Do You Ship To My Country?

We do! We offer Free Worldwide Shipping for all of our products. However, there might be exceptional cases that we won't be able to provide some of our products to certain places.


Where Do You Ship From?

Luxape.com works with manufacturers, artists, and wholesalers across the world to give you the items that passionate you.

Therefore, your orders are being shipped to you from anywhere in the world, depends on the manufacturer.


 

How Long Will My Order Take To Arrive?

Please read our Shipping Policy here. Most of the times our product will arrive a lot faster but we want you to be aware that it is out of our control.


 

Will You Notify Me When My Order Is Shipped Out?

Yes, You will get a confirmation email after you have placed your order, and another when your order is shipped out. If you do not get any emails, please make sure that the email address you entered in our store is correct.
You might also consider checking your spam box.


 

Will I Be Able To Track My Order?

Yes, Most of our products get a tracking number which you can track anytime in our tracking page or at https://www.17track.net/en with the tracking number provided to you after purchase.


 

Which Payment Options Do You Accept?

As for now, we accept payments using Paypal. If you don't have a Paypal account, It's OK- You can check out through Paypal with Credit or Debit card only, without having to create an account. 


 

What Should I Do If I've Received Damaged Items?

If a product is damaged upon delivery, please contact us as soon as possible to resolve the problem. Please do not return damaged products without an approval from our staff. You can read more about our Returns Policy here.

provided to you after purchase.


 

Package Not Received

If the package gets lost in transit, please notify us and we will re-ship another one. Please allow a couple of days for the products will be re-processed by our team.

If the package was marked as delivered as per tracking information, please call your local post service to verify as to why it was marked delivered yet you do not have the package. Try to reach out to your neighbors to ask as well if they have seen the package as well.